Return Policy
At Gymsum, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help. Please read our return policy carefully to understand your options and how to initiate a return.
Eligibility for Returns:
- Unused and Unopened Items: To be eligible for a return, items must be unused, unopened, and in their original condition with all tags and packaging intact.
- Within 30 Days: You may initiate a return within 30 days of receiving your order. After this period, we may not be able to accept returns or offer refunds.
Non-Returnable Items:
Certain items are not eligible for return due to hygiene and safety reasons, including but not limited to:
- Digital downloads or software codes
- In-game currency or virtual items
- Gift cards
- Personalized or customized items
Return Process:
To initiate a return, please follow these steps:
- Contact Customer Service: Before returning any items, please contact our customer service team to request a return authorization (RA) number. You can reach us via email at [email protected] or through our online contact form.
- Packaging: Pack the items securely in the original packaging, if possible, and include the RA number provided by our customer service team.
- Shipping: Ship the items back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refund Process:
Once we receive your returned items and verify their condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Questions or Concerns?
If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to ensure that your shopping experience with Gymsum is hassle-free and enjoyable.
